Initial setup path

EyVPN Setup Guide

Start by creating an account, then choose a plan, get the subscription, import it into a client, and verify the connection. Each step covers only what you need for first-time setup; use the Help Center or troubleshooting guides if something goes wrong.

AccountUsername and password
SubscriptionGet it from the user panel
ClientImport and update routes
VerificationConfirm access to the target service
Before you start

Confirm the setup order first

The relationship between your account, subscription, and client is the easiest part to mix up during first-time setup. Your account is used to sign in to the user panel and manage orders; the subscription is the panel-generated entry point for route configuration; and the client reads the subscription, displays routes, and establishes the connection. Follow them in order. You do not need to enter server addresses manually or search marketing pages for installers or route parameters.

Before you begin, prepare a browser you use regularly and make sure the device can access the EyVPN user panel normally. Get clients only from the download area after signing in, and copy subscriptions only from the account overview. This page does not provide static installer URLs or working subscription URLs. If you only need to see what a subscription link looks like, use the clearly invalid example below:

https://example.com/sub?token=YOUR_TOKEN

A real subscription is tied to your account. Do not publish it on a public website or forum, or include it in screenshots. Once that is clear, start by creating an account.

Account

Create an EyVPN Account

Open the EyVPN account creation page. Set a memorable username that you do not reuse for other services, then enter and confirm your password. No email address is required. Your username and password are the credentials for the user panel, so check that both entries match and store them securely before submitting. After a successful submission, the page will open the user panel. If the browser remains on the sign-in screen, use the username and password you just created.

After entering the panel, confirm that the account overview, client downloads, and Plans section load normally. It is normal not to have a plan yet; route subscriptions appear in the relevant area only after an order takes effect. Do not create multiple accounts or import unknown configurations from elsewhere. Continue through the purchase flow in the panel so the order and subscription stay linked to the current account.

If the page does not respond after submission, check whether the username is already in use and whether both password entries match, then refresh the page and sign in again. If you still cannot enter, visit the Help Center for account and sign-in issues instead of skipping the account-creation step to look for a subscription.

Billing

Choose a Plan and Place Your Order

After signing in, open the Plans section to see two billing options: monthly subscriptions and data packages. Monthly subscriptions suit ongoing use, with data resetting each month from the activation date. Data packages suit less predictable usage and remain valid until used, with no expiration. Consider whether your usage is continuous, then estimate your needs for browsing, work, video, and similar activities rather than judging by the one-time price alone.

Monthly subscriptions offer ¥9.9/month with 60GB, ¥18/month with 250GB, and ¥28/month with 500GB. Data packages offer ¥158/300GB, ¥358/1000GB, and ¥658/3000GB. All plans support unlimited simultaneous devices. If you upgrade a monthly subscription mid-cycle, the difference is calculated against the remaining days; rely on the order details shown on the user panel’s confirmation page.

After choosing a plan, open the order confirmation page and check the plan name, data allowance, and billing method. Then choose an available payment option—Alipay, WeChat Pay, or USDT—and complete payment. Do not submit the same order repeatedly; return to the panel first and check the order status. Once the order takes effect, the account overview will show the subscription entry. If the status has not updated, refresh the order section later. See the Plans page for coverage, refund rules, and billing differences. The 7-day no-questions-asked refund policy applies throughout this guide.

User Panel

Get Your Subscription and Find the Import Option

After the order takes effect, open the account overview in the user panel. The subscription section usually includes options to copy the subscription, import it into a client, or view usage status. Confirm that the current plan is active, then use the copy button to get the subscription content. Do not open it in the browser address bar or edit any characters. The next step is to paste it unchanged into the client’s subscription-import field.

A subscription is not a single route address. It is the configuration entry a client uses to update its route list. After the client reads it successfully, available regions and routes will appear. When routes change later, you usually only need to select “Update subscription” in the client rather than repurchase or add routes one by one. If the client reports an unsupported format, first confirm that it is a compatible type recommended in the panel’s download area, then check that you did not copy page text, spaces, or example content by mistake.

Do not paste subscription content into a search box or send it to a public group. To use it on another device, sign in to the same account and copy it again. EyVPN supports unlimited simultaneous devices, so there is no need to create duplicate accounts for commonly used devices. If the subscription entry is missing from the panel, check the order status and plan validity first, then submit the information shown on the account and order pages in the ticket area.

Client

Import the Subscription for Your Platform

In the user panel’s client download area, choose the EyVPN client for your current system. Client downloads and subscription delivery are handled in the panel; this page does not provide static installers. On first launch, the system may ask you to allow network access or a network extension. This is required for the client to establish a system-level connection. Once permission is granted, use the platform instructions below to find the subscription entry.

Windows Client

After launching the Windows client, look for “Subscription,” “Configuration,” or “Import” in the main window or sidebar. Choose import from a link, paste the subscription copied from the user panel into the field, and confirm the update. When successful, the main window will show regions or routes. Return to the connection page, choose a route, and get ready to connect.

If the list does not change, do not reinstall the client. Click Update subscription manually and check for spaces before or after the pasted content. If the system asks for network access, allow the current client to run. For startup settings, the system proxy, and failed updates, continue with the Complete Windows VPN Beginner’s Guide.

macOS Client

In the macOS client, open configuration or subscription management and choose to add a remote configuration. Paste the subscription unchanged and save it. On the first connection, macOS will show an authorization window for a network extension or VPN configuration. Confirm as prompted, then return to the client. Once the update finishes and the route list appears, choose the target region from the menu bar or the client’s main window.

If routes have been imported but the client cannot start a connection, open system settings and confirm that the relevant network extension is authorized, then quit and reopen the client. Detailed compatibility notes for Apple services, the system proxy, and network extensions are outside this page; see Mac VPN Compatibility Tested.

Android Client

Open the configuration or subscription page in the Android client, choose to add via link, paste the subscription, save it, and update. The first time you connect, Android will show a VPN connection permission prompt. Confirm it so the client can establish the network tunnel. Once the route list loads, choose a nearby region for the initial check, then switch based on the target service’s needs.

If the connection often stops after the app goes into the background, add the client to the system’s battery-optimization exemption list and allow it to run in the background. Settings names differ by manufacturer and are usually found under Battery, App management, or Background activity. For the full procedure, see Android VPN Setup from Scratch.

iOS Client

In a compatible iOS client, find Add subscription, Download configuration, or Import from URL. Paste the subscription and run the update. The first connection will request permission to add a VPN configuration; follow the system prompts and return to the client. When the route list appears, choose the target region and connect. The connection status will also appear in the VPN section of system settings.

If the required client is unavailable in your current App Store region, first check the iOS acquisition method provided in the user panel. Do not install configuration profiles from unknown sources. For differences between store regions, client types, and configuration profiles, see iOS VPN Recommendations and Client Tests.

Connection

Connect to a Route and Verify It Works

After importing, choose a region from the client’s route list. For ordinary web access, start with a geographically nearby route. For Streaming or AI Tools, choose a route that matches the target service’s region. Click Connect and wait until the client shows Connected, then open a new browser tab and visit the target website. Do not judge the result by the button color alone; opening the website or app is the actual check.

If a webpage opens but the target app still shows its previous state, fully quit and restart the app because some apps retain the network session from before the connection. If no webpages load, disconnect the current route, switch to another, and reconnect. Then update the subscription once in the client to rule out an outdated route list. If the issue remains, check whether another network proxy or enterprise network configuration is running on the system.

Performance depends on the local network, route distance, target service, and time of use. Keep the first verification simple: connect only one client, choose one route, test with a browser first, and then check the specific app. This helps identify whether the issue comes from the account, subscription, client, or target service instead of changing several options at once.

For complete connection failure, a connection that cannot open webpages, failed subscription updates, mobile background disconnects, or DNS issues, open the Troubleshooting Guide and work through the symptoms. Common account, billing, and route issues can also be found quickly in the Help Center.

Daily Use

Common Actions After Setup

After the first connection is verified, daily use usually only requires opening the client, choosing a region, and connecting. When the route list changes, run Update subscription in the client. When changing devices, sign in to the same user panel to get the client and subscription again; there is no need to enter routes manually. Use the user panel as the source of truth for plan data, order status, and subscription access.

Need to Switch Regions

Disconnect first, then choose a region that matches the target service and reconnect. If the target app still shows the old region, quit it completely and reopen it.

View Global Routes

Need to Compare Billing Options

For ongoing use, compare the monthly subscription data tiers. If your usage varies, review the permanent, non-expiring data packages and choose based on actual usage.

View Plan Details

Connection Issues

Keep the client name, system type, selected route, error message, and time of occurrence, then troubleshoot by symptom or submit a ticket to make the issue easier to identify.

Open Troubleshooting

Your account, plan, subscription, client, and connection check now form a complete setup flow. For more on route types, peak-time performance, DNS handling, or app split tunneling, continue to the in-depth guides. During first-time setup, there is no need to change every advanced setting in advance.

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